How might we help you?

Access and data
Access and data

Having issue with access or wondering on your personal data? We have answers for you.

Payments
Payments

Experiencing problem with your payments? No worries, let's solve it together right away!

Didn’t find what you were looking for? You can also browse around the topics below.

Frequently Asked Questions

General

Is my consent required for the debt assignment?
How do I proceed?
Request for advice
I have a problem with the debt repayment

Access and data

It forces me to request a new password again.
What do I need to access?
Can I modify my personal data?
I try to access but it does not allow me.

Payments

Can I suggest my custom payment plan?
What are the rules for calculating payment plan installments?
It does not let me make a payment plan. Why? What should I do?
Can I change the dates of my personal payment plan?